We currently ship to the United States and are working on expanding our reach to other countries."

We use FedEx, UPS, TNT, USPS, Royal Mail, DHL and DPD as Courier Services.

Handling time + Transit time

Handling Time: 0-1 business days (Monday to Friday) 

Transit Time: 2-5 business days (Monday to Friday)

Order Cut-Off Time: Monday to Friday: 03:00 PM(GMT-05:00) Eastern Standard Time (CA)

All the products will be put through a production process, therefore, there will be a handling time on them.

Free shipping on all orders.

Want to keep tabs on your parcel's comedy journey? We offer tracking so you can follow its hilarious adventures until it reaches you.

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Our products are all tax-included; customers do not need to pay additional VAT and customs taxes.

United States

https://Petcores.com/policies/refund-policy

Accept returns for both defective and non-defective products

Accept exchanges

New only

30 days

By mail

Included in the package, Free

No cost

10 days

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Petcores.com offers a secure and convenient payment experience for our valued customers. We accept a variety of payment methods to ensure a seamless shopping journey.

Google Pay & Apple Pay: : Check out in a tap. Fast, secure, and wallet-free. Your favorite way to pay is now available.

- Pay the Google way. Google Payis a quick, easy, and secure way to pay online, in stores or send money to friends and family.

- Pay the Apple way. Faster and easier than using cards or cash. Pay in full, over time, or with your card's rewards. Fast, secure, and wallet-free. Your favorite way to pay is now available.

Credit & Debit Cards: For those preferring direct card payments, we accept both credit and debit cards through our Third-Party Payment Gateway. This means your card details are processed securely by Third-Party Payment Gateway, adhering to the highest standards of encryption and fraud protection.

All orders paid through our website payment gateway are covered by the credit card issuing bank’s Buyer Protection policy, which provides a safety net for purchases made online. This includes:

180-Day Protection: If you encounter an issue with your purchase within 180 days of the transaction date, the credit card issuing bank may offer a refund, replacement, or other form of compensation, depending on the situation.

How It Works: If you need to file a claim, you can do so through your credit card issuing bank account. The credit card issuing bank will investigate the matter and, if the claim is approved, provide the appropriate remedy. This process ensures that you have peace of mind when shopping on Petcores.com.

While paying with credit or debit cards through a Third-Party Payment Provider is generally straightforward, customers may occasionally encounter issues that cause payment failures. Here are some common problems and their solutions:

Declined Card: If your card is declined, please check if you have sufficient funds, if your card is active, and if there are no restrictions on online transactions. Additionally, ensure that the billing information entered matches exactly with the information on your card.

Expired Card: An expired card will not process payments. Please update your payment method with a valid card before retrying the transaction.

Incorrect Billing Address: Mismatching billing addresses can lead to payment failures. Ensure that the billing address you enter matches the address associated with your card.

Network Issues: Sometimes, network errors or slow connections can cause payment issues. Try refreshing the page or checking your internet connection before retrying the payment.

Browser Compatibility: Certain browsers may not be fully compatible with the Third-Party Payment Provider’s payment system. We recommend using the latest versions of popular browsers like Chrome, Firefox, Safari, or Edge for a better payment experience.

Security Checks: The Third-Party Payment Provider and banks often perform security checks to prevent fraud. If your payment is flagged for review, you may need to verify your identity or provide additional information. Follow the prompts provided by the Third-Party Payment Provider to complete the verification process.

If you have any questions or concerns about our Payment & Pricing information, please do not hesitate to contact us. Our dedicated customer support team is ready to assist you.

Phone: +1 (415) 818-8520
Email: support@petcores.com

At Petcores.com, we strive to provide a transparent, secure, and reliable payment experience. We look forward to serving you and ensuring your satisfaction with every purchase.