Privacy policy
Effective Date: March 9, 2026
1. Introduction
Welcome to Petcores.com (hereinafter "Petcores", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website www.petcores.com (the "Website") and purchase our pet products. It applies to all users of the Website, including residents of the United States.
Please read this policy carefully. If you do not agree with our policies and practices, please do not use our Website. By using the Website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect various types of information to provide and improve our services to you.
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Personal Information You Provide to Us: When you make a purchase, attempt to make a purchase, register for an account, sign up for our newsletter, or contact customer service, we may collect the following categories of information:
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Identifiers: such as your name, billing address, shipping address, email address, and phone number.
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Financial Information: Payment card details (credit card number, expiration date, security code). Please note: We do not store full payment card details on our servers. This information is processed directly by our secure third-party payment processors (e.g., Shopify Payments, PayPal, etc.) .
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Commercial Information: Records of products you have purchased, considered, or returned .
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Information Collected Automatically (Through Technologies Like Cookies): When you browse our Website, we may automatically collect certain information about your device and browsing actions. This helps us understand how you use the site and show you relevant ads .
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Device and Usage Data: such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
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Tracking Technologies: We use cookies, web beacons, pixels (like the Meta Pixel or Google Ads Pixel), and similar technologies to collect information about your interaction with our Website, including for analytics (e.g., Google Analytics) and targeted advertising purposes .
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3. How We Use Your Information
We use the information we collect for the following business and commercial purposes:
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To Fulfill Orders: Process your payments, ship your products, and provide order confirmations and invoices .
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To Communicate With You: Respond to your customer service requests, send you important account or order updates, and if you have opted in, send you marketing emails about new products, promotions, or events. You can opt-out of marketing emails at any time .
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To Improve Our Website and Services: Analyze how customers use our site to optimize the user experience, troubleshoot problems, and develop new products or features .
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For Security and Fraud Prevention: Detect and prevent fraudulent transactions, unauthorized access, and other illegal activities .
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For Advertising and Marketing (Targeted Advertising): To serve you personalized ads on other websites and social media platforms (like Facebook, Instagram, or Bing) based on your browsing history and preferences. This is often called "targeted advertising" or "cross-context behavioral advertising" .
4. Cookies and Tracking Technologies
We use cookies to make our site work, improve your experience, and show you relevant ads.
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Strictly Necessary Cookies: Required for the website to function (e.g., keeping items in your cart) .
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Analytics and Performance Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, Microsoft Clarity). These may collect anonymized data .
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Targeting or Advertising Cookies: Used to deliver ads relevant to you. These cookies track your browsing habits across different websites .
You can control cookies through your browser settings. You can also opt-out of targeted advertising through industry tools like the Digital Advertising Alliance or by using the Global Privacy Control (GPC) signal if your browser supports it .
5. How We Share Your Information
We share your personal information with third parties only in the ways described in this policy:
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Service Providers (Data Processors): We share information with trusted companies that perform services on our behalf, such as payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., USPS, FedEx), email marketing platforms (e.g., Klaviyo, Mailchimp), and website analytics providers (e.g., Google Analytics, Microsoft Clarity) . They are contractually obligated to protect your data and use it only for the services they provide to us.
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Advertising Partners: We share information (often through cookies/pixels) with advertising networks and social media platforms (e.g., Google, Microsoft Bing, Meta/Facebook) to help us deliver targeted ads and measure their effectiveness .
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Business Transfers: If Petcores is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
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Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) .
We do not sell your personal information in exchange for money. However, under some U.S. state laws (like the CCPA), the sharing of information for cross-context behavioral advertising (targeted ads) may be considered a "sale" or "sharing" for which you have the right to opt out .
6. Your Privacy Rights (For U.S. Residents)
Depending on your state of residence (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have specific rights regarding your personal information . These rights include:
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Right to Know/Access: You can request that we disclose the categories and specific pieces of personal information we have collected about you .
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Right to Deletion: You can request that we delete the personal information we have collected from you, subject to certain legal exceptions (e.g., to complete a transaction) .
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Right to Correction: You can request that we correct inaccurate personal information we hold about you .
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Right to Opt-Out of Sale/Sharing (Targeted Advertising): You have the right to direct us not to "sell" or "share" your personal information for targeted advertising purposes. You can exercise this right by:
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Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights .
How to Exercise Your Rights:
To exercise your rights to know, delete, or correct your information, please submit a verifiable consumer request to us at support@petcores.com . We will need to verify your identity before processing your request, which may require matching information you provide with the information we have on file .
7. Data Security
We implement a variety of security measures (including SSL encryption) to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security .
8. Children's Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us, and we will take steps to delete such information .
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated "Effective Date" at the top .
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Petcores
Email: support@petcores.com
Phone: +1 (415) 818-8520
Address: 3401 Dale Rd, Modesto, CA 95356, United States.