Welcome to Petcores.com

Warranty Service

Wherever you purchase from Petcores.com or any authorized retailer, you have 24 months to request a repair or replacement if any pet product is faulty or not as described.

Our pet products come with a reliable warranty covering manufacturing defects. For warranty support, please contact our service team for prompt assistance. If an item cannot be repaired, we offer a replacement or refund. You can track your request through your Petcores.com account for clear, timely updates.

Self-Service Hub

Instant Solutions at Your Fingertips

Track orders, troubleshoot products, access digital resources, and find answers - all within seconds.

Order & Shipping Status

Log in to your account for real-time updates and seamless order management, or effortlessly Track Your Package using your order number with 24/7 shipping visibility.

Track Your Order >>

Returns & Refunds Portal

Initiate returns or refunds through our streamlined Returns Center with a hassle-free process, supported by our dedicated customer service team for swift resolution assurance.

Return an Order >>

Product Support Library

Download comprehensive product manuals, check detailed warranty coverage insights, or watch step-by-step video setup guides through our intelligent self-service portal.

Product Resources >>

At Petcores.com, we’re dedicated to delivering a seamless and enjoyable experience for our customers. If you have any questions or concerns about your warranty service, or if you need assistance with tracking your service status, our customer service team is always here to help. We’re committed to ensuring that your experience with us is nothing short of exceptional.

- We Serve All Customers With Equal Care -

Customer Experience

Repair Tracker

If you've already submitted a repair request, monitor live updates and detailed repair progress with full transparency, backed by our certified technician team for service timeline adherence.

Service Tracker >>

Report Issue

Technical Support

Contact our dedicated technical specialists at tech@petcores.com for immediate troubleshooting of website anomalies or payment discrepancies, with system diagnostics and swift resolution commitment.

Submit a Request >>

Premium Services

From Cart to Delivery

VIP tier upgrades, reward redemption issues, or exclusive member services? Your concierge awaits.

Elite Member Hotline

Access priority 24/7 direct support at +1 (415) 818-8520 via our dedicated multilingual specialist team, with secure Member ID validation enabling personalized case resolution.

Member Login >>

Points Dispute Resolution

Submit transaction verification to us for prioritized resolution by our rewards team, with encrypted audit trails ensuring transparent reconciliation of your accrued benefits.

Submit a Request >>

Pet Birthday Bonuses

Not receiving birthday perks for your fur baby? Enable Pet Birthday Benefits in your Profile Settings. Get automatic treats & gifts to celebrate your pet's special day.

Submit a Request >>

Customer Support Center

Address: 3401 Dale Rd, Modesto, CA 95356, United States

Phone Number:+1 (415) 818-8520

E-mail: support@petcores.com

Opening Hours: Everyday 0:00 am - 12:00 pm (GMT -5)

Repair and Service

Address: 3401 Dale Rd, Modesto, CA 95356, United States

Phone Number:+1 (415) 818-8520

E-mail: repair@petcores.com

Opening Hours: Everyday 0:00 am - 12:00 pm (GMT -5)

Product Inquiry

Address: 3401 Dale Rd, Modesto, CA 95356, United States

Phone Number:+1 (415) 818-8520

E-mail: inquiry@petcores.com

Opening Hours: Everyday 0:00 am - 12:00 pm (GMT -5)

Submit a Support Request

*Please allow up to 1-2 hours for a response to your question. Fill out the form on contact us page to send a question to the Petcores.com Support Team.

Fields marked with an asterisk (*) must be filled out. E-mail: support@petcores.com